Shipping policy

Effective Date: 03/07/25

1. Shipping Information

1.1. We deliver to all UK mainland addresses.

1.2. Standard delivery times are 3–5 working days from order confirmation, unless otherwise specified.

1.3. Shipping charges are calculated at checkout and depend on the weight and size of your order.

1.4. We use trusted courier services and will provide tracking details once your order has been dispatched.

2.1. All delivery dates provided are estimates.

2.2. Risk of loss or damage to the goods passes to you upon delivery.

2.3. If a delivery is missed or delayed due to incorrect information provided by you, we may charge for redelivery.

3.1. We offer a 30-day return policy on all purchases — no questions asked.

3.2. You can return any product within 30 days of receipt, provided it is:

3.3. To initiate a return, email [insert email] with your order number and reason for return.

3.4. Return postage is your responsibility unless the item is faulty or sent in error.

4.1. Refunds are processed within 14 days of receiving the returned item or proof of return.

4.2. Refunds are issued to the original payment method.

5.1. If your item arrives damaged or faulty, contact us within 30 days of receipt with your order number and photos of the issue.

5.2. We will offer a replacement or full refund and cover return postage for faulty items.

6.1. Orders can be cancelled at any time before dispatch. Please contact us immediately at hello@fenburysteel.com or call 020 4540 5628.

6.2. If the order has already been dispatched, you can still return it under our 30-day return policy.