Refund policy

Effective Date: 03/07/25

1. Our 30-Day Money-Back Guarantee

1.1. At Fenbury Steel, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day money-back guarantee on all standard products purchased through our website.

1.2. If you're not entirely happy with your item for any reason, you can return it within 30 days of receiving it for a full refund.

2. Conditions for Returns

2.1. To be eligible for a refund under our 30-day policy, the item must be:

  • 2.1.1. Unused and in its original, resaleable condition

  • 2.1.2. Returned in its original packaging

  • 2.1.3. Accompanied by proof of purchase (order number or invoice)

2.2. We reserve the right to refuse returns that do not meet these criteria.

3. How to Return an Item

3.1. To initiate a return, please contact our customer service team at:

Email: hello@fenburysteel.com

3.2. Please include your order number, the reason for return, and any relevant photos (if applicable).

3.3. We will provide return instructions, including the appropriate return address.

4. Return Shipping

4.1. Unless the item is faulty or was sent in error, you are responsible for the cost of return shipping.

4.2. We recommend using a tracked and insured courier, as you are responsible for the item until it reaches us.

4.3. If the return is due to a fault or our error, we will arrange and cover the return shipping cost.

5. Faulty or Damaged Items

5.1. If your item is faulty or damaged on arrival, please notify us within 30 days of receipt.

5.2. Include photos and a description of the fault when contacting us.

5.3. We will offer a replacement, exchange, or full refund — and cover any return costs.

6. Refunds

6.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

6.2. Approved refunds will be issued to your original payment method within 14 days of:

  • Receiving the returned goods, or

  • Receiving proof of return (whichever is earlier)

6.3. Original delivery costs (if charged) will also be refunded where applicable under UK consumer law.

7. Exclusions

7.1. Returns may not be accepted for:

  • 7.1.1. Custom-made or personalised items (unless faulty)

  • 7.1.2. Goods damaged due to misuse, neglect, or modification by the customer

8. Need Help?

If you have any questions about this Returns & Refunds Policy, please get in touch:

Fenbury Steel – Customer Service
Email: hello@fenburysteel.com
Telephone: 020 4540 5628

Remade Agency Ltd. (trading as Fenbury Steel)
87 Warwick Street, Leamington Spa, CV32 4RJ
Business Hours: Monday–Friday, 9am–5pm